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Sansay VSXi is one of the multitude of platforms supported by OpenCNAM. In recent updates, Sansay has enabled users to query OpenCNAM via FQDN. This is an exciting development as it will improve resiliency between these platforms!

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With the ever-increasing volume of robocalls, people are refusing to answer a phone because the Caller ID isn’t recognized or looks suspicious. Your business Caller ID Name (CNAM) may seem like a minor detail, but sometimes the Caller ID and that string of 15 characters in CNAM can determine whether or not a customer will answer your calls. That's why it's important for you to set a Caller ID value that will communicate information about your company.

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Both individual consumers and enterprise technicians come to OpenCNAM looking to find answers on why their “Outbound Caller ID” isn’t always displaying on calls, or incorrect values are being displayed. While at a high level it would seem to be straightforward, many find that it’s an enigmatic system and impossible to track down why the expected name isn’t being displayed. The world of CNAM (Caller Name) often stumps even the savviest of companies.

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STIR/SHAKEN is the industry-developed framework of protocols and operational procedures that assist in the prevention of illegally spoofed calls. STIR/SHAKEN specifications provide a foundation for the real-time authentication of a telephone number. This prevents illegal spoofing and robocalling by flagging any number that cannot be sufficiently verified.

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Approximately 60% of the complaints filed by the FCC each year are due to consumers receiving unwanted calls. While combatting robocalls and spoofing is the FCC’s top consumer protection priority, spam calls are still being made in vast quantities. Here are several helpful tips from consumer protection experts that will help you be protected from robocall scams.

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A Texas-based telemarketing firm faces a record $225 million fine for making spoofed robocalls as part of a health insurance marketing scam. The Federal Communications Commission (FCC) alleges that John C. Spiller and Jakob Mears, who used company names including Rising Eagle Capital and JSquared Telecom, made as many as 1 billion robocalls during the first four-and-a-half months of 2019. The $225 million amount was the largest fine in the FCC’s 86-year history.

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It’s not often that a federal law passes in the House of Representatives by an overwhelming majority vote of 417 to 3, and in the Senate by a simple voice vote. The TRACED Act was passed to target robocallers and set a precedent for phone carriers to implement STIR/SHAKEN, along with other robocall reducing measures.

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In response to a request by the US Department of Health and Human Services (HHS), Telo is working with Somos and First Orion to support the US government's efforts to address the novel Coronavirus pandemic. When calls originate from specified government-run toll-free hotlines, including the initial phone lines for COVID-19 test results (“Results Center”), they will be identified with name information displayed on the telephone, across hundreds of telephone carriers, increasing the answer rate of important calls by consumers.

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The Caller ID product is advanced. Everything else is simple.