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FREQUENTLY ASKED QUESTIONS
Welcome to our support knowledgebase.
What can we help you with today?
What is CNAM?
What is OpenCNAM?
What is the difference between OpenCNAM Standard and OpenCNAM Plus?
What is the Caller ID / CNAM Data that OpenCNAM returns?
Does OpenCNAM return carrier information?
Does OpenCNAM support Canadian numbers?
Does OpenCNAM work with international phone numbers?
Why are your CNAM results different from Provider X?
Can you remove my Caller ID data? I don't want my name appearing in CNAM.
My CNAM Name is missing. How can I get my name to appear in OpenCNAM?
Does OpenCNAM cache its data?
Does OpenCNAM support batching?
What data sources does OpenCNAM use?
What is my password? How do I login?
When is no CNAM name available, why am I getting a geographic name?
How do I upgrade to Plus?
How do I get started?
Billing & Pricing
How do I get free OpenCNAM lookups?
How do I get credit for testing?
I won’t use my entire balance. How do I get refund?
How do I know if Automatic payment is working? How do I set it up?
How do I get email copies of my receipts / invoices?
Should I use HTTP or HTTPS?
Where is the API documentation and integration guide?
Why are OpenCNAM responses are coming back with a 402 status code (Payment Required)?
How do I test OpenCNAM to see what comes up on Caller ID?
My FreePBX installation isn’t working with OpenCNAM; what should I do?
This didn’t answer my questions, how do I get support?
Migrating to OpenCNAM v3
How do I switch to V3?
Is there still a free / hobbyist tier?
Find out more about how to use OpenCNAM.
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