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Frequently Asked Questions

FAQ API Integration

Our team is always available to assist you. You can create a support ticket here. You can also email support@opencnam.com or call 1-888-315-TELO and select option 2 for support. Please include information about the platform and software versions that you are using. ...


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Every case is different, and there are many integration interfaces available. Please email support@opencnam.com or call 1-888-315-TELO and select option 2 for support. ...


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It’s quick and seamless! As soon as your OpenCNAM account is created, we provide you with everything you need to integrate immediately. You will have access to both credential-based or IP authentication from your account control panel. ...


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We recommend using HTTPS (for security) with keep-alives (for performance). Our APIs require authentication, which involves passing your credentials with each request. While we continue to support HTTP for backward compatibility, it is a best-practice to avoid it because it affords no security to the communication. ...


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The OpenCNAM documentation can be found on the Documentation Page. Integration Guides can be found on our Integration Guides page. If you have any questions regarding our documentation or integration guides, please email support@opencnam. ...


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The Caller ID product is advanced. Everything else is simple.