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Frequently Asked Questions

FAQ Billing and Pricing

All new accounts are provided with enough credit to do 100+ free queries on OpenCNAM. While most customers find this adequate for integration and basic testing you may require a more detailed analysis of the API output or further testing. ...


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We are happy to issue you a refund for any unused portion of your balance. Please email support@opencnam.com or call 1-888-315-TELO and select option 2 for support. One of our team members would be happy to assist you. ...


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We provide storage for all of our OpenCNAM carrier and telephony service provider customers. Ask your account executive for details and they would be happy to discuss the storage onboarding process with you. ...


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Every user gets receipts via automated emails when they deposit money into their OpenCNAM account. If you would like a copy of a receipt or invoice, you can do so by navigating to Payments and Billing. ...


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You can set up automatic payments by enabling Auto Top-Ups. Enabling Auto Top-ups will automatically increase your account balance by your top-up amount when your account balance falls below the balance threshold. ...


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The Caller ID product is advanced. Everything else is simple.