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Frequently Asked Questions

FAQ OpenCNAM Basics

We provide an option in the customer control panel under Delivery Settings to configure the output to display either ‘UNKNOWN’ or blank (no value returned) when there is not a value available for the telephone number queried. ...


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We provide an option in the customer control panel under Delivery Settings to configure the display to either ‘Wireless Caller’ or a geographic location when there is not a name-value available for a mobile telephone number. ...


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We provide an option in the customer control panel under Delivery Settings to configure the output to display a geolocation associated with a telephone number’s Wirecenter or it’s Ratecenter when there is only a geolocation available for a telephone number queried. ...


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We provide an option in the customer control panel under Delivery Settings to configure the output to display in either ALL CAPS or Title Case. You can find more information about this Advanced Service Option in the OpenCNAM documentation. ...


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Official CNAM values can only be changed by your telephone service provider or carrier. The best way to do this is to contact your carrier. They will have a method for updating this value. ...


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The Caller ID product is advanced. Everything else is simple.